Having a stranger in your home might feel uncomfortable during the best of times, but it might be even more stressful during a pandemic. As we’ve been told to practice social distancing, you may feel that the last thing you want is someone entering your personal space. We completely understand, and are taking steps to help protect our community.
The unfortunate reality is that, during this difficult time, people’s air conditioning systems or hot water tanks will still break down. We appreciate the trust that you put in us to perform repairs, inspections, and installations. Here are some of the ways in which we are taking precautions to keep everyone safe.
Monitoring Our Health
All of the staff members at W.G. Speeks are closely monitoring their own health for signs or symptoms of illness. Anyone who feels under the weather won’t be reporting to work. As such, we ask for understanding if appointments need to be cancelled or rescheduled.
At the same time, we’d like to ask that our valued customers offer that same courtesy to us. If you or anyone you’ve had contact with has been sick, please let us know ahead of time. We will do everything we can to provide service, but we’re also committed to preventing the spread of COVID-19.
Gloves and Sanitizing Efforts
We know that keeping our hands clean is key to preventing the spread of coronavirus. To adhere to the CDC recommendations, our technicians will be wearing a fresh pair of gloves during appointments. This added precaution is an important step for people who work in our profession.
Additionally, we’ll be wiping down all equipment surfaces and door handles throughout the day to follow best practices guidelines during the pandemic. By being proactive, we are making the health and well-being of your family our highest priority.
Open Communication
We want to do everything within our power to put your mind at ease, so we really encourage you to have open and honest communication with us throughout the process. If you are worried about something or have concerns, please let us know and we’ll do our best to work through it together.
Want us to remove our shoes or wear booties inside your home? Tell us. Did we handle equipment or touch a part of your home in a way that made you uncomfortable? We want to hear about it. We’re all doing our best to find new ways of doing things right now, and your feedback will only help us improve.
Post-Repair Clean Up
While we will make every effort to protect your health and your home, we also believe that it’s important for our customers to take protective measures after we’ve been inside their home.
Some recommendations include the following steps:
- Open windows and let fresh air inside your home.
- Sanitize the doorknobs, light switches, and hard surfaces that may have been touched.
- We’re not shaking hands, but it’s a good idea to wash your hands once the appointment is over.
The reality is that we still don’t know much about COVID-19, so being a little extra careful can go a long way. Again, we’re all still learning, so if we make a misstep, please don’t hesitate to bring it to our attention.
HVAC Repair in Richmond
A lot has changed in our world in a short period of time. If you’re feeling overwhelmed or even disoriented, you’re not alone. These are, indeed, very challenging times and we’re living through a major moment in history. Unfortunately, it’s not a very pleasant chapter.
We want you to know that, while so much is unpredictable, one thing that hasn’t changed is our love for, and commitment to, the Greater Richmond Region. We’ve been proudly serving this incredible community for more than 75 years, and that’s not going to change now.
It’s our deepest wish that your home remains safe and functional throughout this crisis, but if something goes wrong with your heating and cooling system, we want you to know that you can call on us. Our technicians are NATE-certified and fully on-board with adopting whatever protocols are needed to keep our customers safe during this pandemic.
So, if your air conditioner suddenly stops working as the Richmond heat rolls in, give us a call. We offer a free consultation which can easily be performed over the phone. We’ll do what we can to make sure you’re comfortable as you self-isolate, and we thank you for doing your part to keep our great city safe. Give us a call today — we’re (still) here to help!
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